Terms of service

Welcome to Sofa Box! These Terms of Service outline the rules and regulations for using our website (sofabox.co.uk) and purchasing our products. By accessing or using our website, you agree to these Terms of Service.

1. General Information

Sofa Box is a UK-based company specializing in the sale of new and used sofas. Our products are sold to customers within the United Kingdom.

2. Product Information

  • Renewed and Ex-Display Sofas: Our sofas are sold “as seen” and are not eligible for return or refund except in cases of delivery damage.

All sofas offered by Sofa Box are ex-display and/or pre-owned items and may therefore exhibit signs of previous use, including but not limited to marks, scuffs, or other imperfections. Every effort has been made to provide accurate and representative photographs; however, we cannot guarantee that all details or minor flaws are fully captured. Variations in colour may also occur due to lighting conditions or individual screen settings. By completing a purchase, the buyer acknowledges and accepts that the item is sold as described and as shown in the listing.

3. Orders

  • By placing an order on our website, you agree to provide accurate and complete information.
  • Sofa Box reserves the right to cancel orders at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or unavailable stock.

4. Pricing and Payment

  • All prices are listed in GBP and include VAT unless otherwise specified.
  • Payment is required at checkout. We accept major credit and debit cards and other payment methods as indicated on our site.

5. Shipping and Delivery

  • Delivery Times
    Delivery is typically 3-5 working days depending on availability and location. We will contact you to schedule a convenient delivery date.
  • A 4-hour delivery time slot, together with a driver tracking link, will be provided the day before delivery, enabling you to monitor the driver's progress on the day. This time slot is a rough estimate only and is not guaranteed. Delivery may take place at any time up until midnight on the scheduled delivery day, or on the following day. Exact arrival times cannot be guaranteed, and for some deliveries a 4-hour time slot may not be provided.
  • It is the customer’s responsibility to ensure that the delivery address and contact details are accurate.

6. Returns and Refunds

  • Renewed and ex-display sofas are non-returnable and non-refundable unless damaged in delivery. Any brand new sofas are eligible for returns per UK consumer regulations.

     

  • What if the Sofa Doesn’t Fit Into My House? 
    It is the customer’s responsibility to measure all entry points—such as doorways, hallways, staircases, and room dimensions—prior to placing an order to ensure that the sofa will fit into the intended space. Unfortunately, if the sofa does not fit upon delivery, we are unable to accept returns or offer refunds for this reason.

    In such cases, the item will be left safely outside the property at the delivery location. We strongly recommend reviewing our product dimensions and planning your space accordingly before completing your purchase.

7. Warranty

  • Our sofas are sold “as seen” and come with no additional warranty beyond any disclosed at the time of sale. This is because we are unable to source parts from manufacturers.

8. Limitation of Liability

  • Sofa Box will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
  • Our liability is limited to the purchase price of the item in question.

9. User Conduct

  • You agree to use our website responsibly and refrain from any activity that may harm, disrupt, or damage our website or its users.
  • Unauthorized use, such as hacking or attempting to access restricted areas of the site, is strictly prohibited.

10. Privacy

  • By using our website, you consent to our Privacy Policy, which explains how we handle your data. Please review our Privacy Policy for more details.

11. Changes to Terms

  • Sofa Box reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting on our website, and continued use implies acceptance of these changes.

12. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved under the jurisdiction of the English courts.

If you have questions regarding these Terms of Service, please contact us at info@sofabox.co.uk.

Thank you for choosing Sofa Box!